q111's Terms & Conditions

1. General Terms

These Terms & Conditions ("Terms") govern the use of the q111 platform ("Platform", "Site") and all associated services. By browsing the q111 website, creating an account, or using any service, you are considered to have agreed to these Terms.

If you disagree with any part of these Terms, please refrain from using the q111 platform. These Terms are subject to change and we reserve the right to update them at any time. Continuing to use the platform after any changes indicates that you have accepted the updated Terms.

These Terms are written in English and apply to users in Bangladesh. q111 operates as a secure and reliable online betting platform, and we are committed to protecting users' interests at all times.

2. Account Registration

2.1 Registration Process

To open an account on the q111 platform, you must provide accurate and complete information. Each individual may operate only one account. Creating multiple accounts by the same person is strictly prohibited.

2.2 Accuracy of Information

All information provided at the time of registration — name, mobile number, date of birth — must be truthful and accurate. If false information is provided, q111 reserves the right to cancel the account and confiscate the balance at any time.

2.3 Identity Verification (KYC)

To ensure security and prevent money laundering, q111 may request identity verification documents at any time. Identity verification may be mandatory before withdrawals. Failure to cooperate with the verification process may result in the account being suspended.

• A copy of your National ID (NID) or passport may be requested.
• Proof of ownership of the payment method may be required.
• Some restrictions may apply until verification is complete.

2.4 Account Security

It is your responsibility to keep your account password and login details confidential. q111 will not be held responsible for unauthorized access. If you notice any suspicious activity on your account, notify our support team immediately.

3. Age Limit & Eligibility

q111's services are for those aged 21 and above only. Use of this platform by minors is strictly prohibited. Providing false information about age may have legal consequences and the account will be permanently closed.

Additionally, to participate on the q111 platform, you must:

• Have the legal right to participate in online betting activities in your jurisdiction.
• Use a payment method registered in your own name and under your full control.
• Have the mental capacity to comply with the platform's regulations.
• Confirm that you are not acting on behalf of any third party.

4. Deposits & Withdrawals

4.1 Deposit Terms

The following methods can be used to deposit funds on the q111 platform: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, Islami Bank, BRAC Bank). The minimum deposit amount is ৳300 — this applies to all payment methods.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours. Processing time may vary depending on banking hours, system maintenance, or verification procedures.

• Withdrawals will only be processed via the same method used to deposit into the account.
• Withdrawals to third-party accounts are not permitted.
• The deposit and withdrawal methods must be registered in the same person's name.
• If there is an active bonus balance, wagering requirements must be met before withdrawal.

4.3 Transaction Security

All financial transactions are secured through SSL encryption. q111 will never ask for your payment PIN or password over the phone or by email. If anyone requests such information, treat it as fraud and notify us.

5. Bonuses & Promotions

5.1 Welcome Bonus

q111 offers new members a 100% bonus on their first deposit, up to ৳8,000. For example: if you deposit ৳1,000 you will receive a ৳1,000 bonus and your total balance will be ৳2,000. Likewise, if you deposit ৳18,000 you will receive the maximum ৳8,000 bonus and your total balance will be ৳26,000.

5.2 Wagering Requirements

The wagering requirement for bonuses is 15x and is calculated only on the bonus amount — not on the deposit amount. Example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before bonus winnings become withdrawable.

5.3 Bonus Restrictions

Winnings earned from a bonus cannot be withdrawn until the bonus terms are met. If bonus abuse occurs, or an attempt is made to claim bonuses through multiple accounts, q111 reserves the right to cancel the bonus and suspend the account. Each bonus offer may have its own terms, which will be stated in the specific promotion details.

5.4 VIP Program

q111 has three VIP tiers: Bronze (weekly cashback up to 0.4%), Silver (weekly cashback up to 0.8%), and Gold (weekly cashback up to 1.2%). You can advance to a higher VIP tier through regular betting activity. VIP benefits are subject to change.

6. Betting Rules

6.1 Betting Acceptance

By placing bets on the odds and markets offered by q111, you acknowledge that outcomes are uncertain and that you are participating voluntarily. A confirmed bet generally cannot be changed or cancelled unless a technical error is proven.

6.2 Errors & Cancellations

If incorrect odds are displayed due to a technical error, data feed issue, or human mistake, q111 reserves the right to cancel that specific bet and refund the staked amount.

6.3 Prohibited Activities

• Attempting to manipulate the betting system through fraudulent means.
• Placing bets using bots or automated software.
• Placing bets based on insider information or match-fixing information.
• Arbitrage betting through multiple accounts.

If any of the above activities are proven, the account will be permanently closed and related winnings will be voided.

7. Security & Fair Play

q111 is a fair play platform. All our games are operated in a fair and transparent manner. Software from Pragmatic Play, Spribe, and other reputable game providers is regularly audited by third parties.

7.1 RNG & Transparency

Certified Random Number Generators (RNG) are used in slots and casino games, keeping every outcome completely unpredictable. q111 does not manipulate game results in any way.

7.2 Data Protection

We use SSL encryption and modern security technology to protect your personal and financial information. Your data is not sold or shared with third parties without authorization. For more details, please read our Privacy Policy.

7.3 Anti-Money Laundering (AML)

q111 follows a strict anti-money laundering policy. If suspicious transactions or activities are detected, the account may be suspended for investigation and the relevant authorities may be notified if required.

8. Account Closure & Suspension

8.1 Closure at User's Request

You may request to close your account at any time by contacting our support team. Any pending withdrawals will be processed before the account is closed.

8.2 Suspension or Closure by q111

q111 may temporarily suspend or permanently close an account for any of the following reasons:

• Violation of these Terms.
• Providing false or incomplete information.
• Evidence of fraudulent activity.
• Bonus abuse.
• Operating multiple accounts.
• Suspicion of money laundering.
• Evidence of being a minor.

8.3 Suspension for Responsible Gaming

You may request a temporary break on your own initiative or based on our team's observation for responsible gaming reasons. For more details, please visit our Responsible Gaming page.

9. Limitation of Liability

q111 is not liable for the following:

• Losses caused by internet disconnection or technical errors.
• Losses arising from unauthorized access to your account due to your own negligence.
• Delays or failures of third-party payment systems.
• Unforeseen circumstances (force majeure) such as natural disasters, government orders, or network attacks.

q111 strives to maintain the highest technical standards, but cannot guarantee uninterrupted service. The service may be temporarily unavailable during maintenance, and advance notice will be given where possible.

10. Changes & Updates

q111 reserves the right to modify these Terms at any time. For significant changes, we will endeavor to provide notice via the registered email or on the platform. Continuing to use the platform after any changes indicates that you have accepted the updated Terms.

We note the date of each update at the top of this page. It is recommended to check this page regularly so that you stay informed about the latest Terms.

Additional terms may apply to specific services or promotions, which will be stated on the relevant page or in the offer description. Such additional terms serve as a supplement to the general Terms.