Your Privacy Is Our Responsibility
This policy describes in detail how your personal information is collected, stored and kept secure on the q111 platform.
Introduction & Scope
q111 ("we", "us" or "the platform") provides a safe and reliable online betting and gaming experience for players in Bangladesh. This Privacy Policy ("Policy") sets out how we collect, store, use, disclose and protect your personal information.
By browsing or using the q111 website (q111.lat) you agree to the terms of this Policy. If you disagree with any part of this Policy, please stop using the platform. This Policy is linked to our Terms and Conditions and both documents should be read together.
Scope of Application
This Policy applies to:
- All users registered on the q111 platform.
- Unregistered visitors who only browse our website.
- Anyone who contacts us, whether by email or live chat.
What Information We Collect
Identity Information
When you create an account on q111 or use our services, we may collect the following identity information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID card or passport details (where identity verification is required)
Financial Information
When you use our payment services we collect:
- bKash, Nagad, Rocket or Upay account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Important note: q111 never stores your full bank PIN or payment password.
Technical Information
The following is collected automatically when you use the platform:
- IP address
- Browser type and version
- Operating system information
- Device identifier information
- Cookie and session data
- Page visit and click data
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we collect:
- Gaming history and betting records
- Preferred game categories and providers
- Session duration
- Sports betting activity
- Bonus and promotion usage records
Purpose of Using Your Information
q111 uses collected information only for specific legitimate purposes. We do not use your information for any purpose other than those described below.
1. Account Management and Identity Verification
Your identity information is used to create, manage and secure your q111 account. Age verification is particularly important — our platform is for users aged 21 and above only. We retain age verification data to prevent minors from creating accounts.
2. Processing Financial Transactions
Financial information is used to complete your deposit and withdrawal requests, ensure transaction security, and detect fraudulent activity. Ensuring a minimum deposit of ৳300 and a minimum withdrawal of ৳500 is part of this process.
3. Providing Customer Support
Your account information is used to help our 24/7 live chat and email support team resolve your issues. This ensures our support team can assist you quickly and effectively.
4. Ensuring Responsible Gaming
By analysing your gaming activity data we can identify potentially problematic gaming behaviour and provide assistance where needed. This is an important part of our responsible gaming policy — visit our Responsible Gaming page to learn more.
5. Platform Improvement and Personalisation
Technical and gaming activity data is used to improve your experience, display content tailored to your preferences, and support the technical development of the platform. Where possible, this data is always used in anonymised form.
6. Security and Fraud Prevention
Technical and financial information is used to detect and prevent fraudulent activity, money laundering, and unauthorised account access. q111's SSL encryption and security measures keep your account protected.
Sharing Information with Third Parties
q111 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Providers
The minimum necessary information required to complete financial transactions via bKash, Nagad, Rocket, Upay and bank transfer is shared with the relevant payment provider. This information is used solely for processing transactions.
Technology Service Providers
A limited amount of technical information is shared with trusted technology partners who help operate the platform's technical infrastructure. These partners are required to comply with our privacy standards.
Legal Obligations
Legally required information may be disclosed in response to a court order or a lawful request from a government authority. In such circumstances we provide only the information required within the limits of the law.
Fraud Prevention
Information may be shared with relevant security agencies to help detect and prevent fraudulent activity or money laundering. Ensuring the security of your account and funds is our priority.
Cookies and Tracking Technologies
What Are Cookies and Why Do We Use Them?
Cookies are small data files stored on your device. The q111 platform uses the following types of cookies:
- Essential cookies: These are necessary to maintain login sessions and ensure security.
- Functionality cookies: Used to remember your preferences such as language settings.
- Analytics cookies: Help us understand how the platform is used and improve our services.
- Security cookies: Used to detect fraudulent activity.
Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some platform functionality, such as login sessions not being maintained or issues with security verification.
Data Retention and Security
Retention Period
q111 retains your personal information only for as long as necessary:
- Active account data: for the full duration the account remains active.
- Financial transaction records: in accordance with applicable legal obligations.
- Closed account data: deleted after legal requirements have been fulfilled.
- Customer support communications: for the period needed to resolve the issue.
Security Measures
q111 has implemented the following security measures to keep your information safe:
- SSL (Secure Socket Layer) encryption — on all data transmissions.
- Password hashing — passwords are never stored in plain text.
- Regular security audits and system reviews.
- Unauthorised access detection systems.
- Secure data centre infrastructure.
However, no method of transmitting information over the internet is 100% secure. We maintain the highest industry-standard security measures, but we cannot guarantee absolute security. If you have any security concerns, please contact us immediately.
Your Rights and Options
q111 believes you should have full control over your own information. Your rights are described below.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
Right to Rectification
You have the right to have any inaccurate information we hold about you corrected. Contact our support team to update your information.
Right to Erasure
In certain circumstances you have the right to request that your information be deleted. However, some information must be retained for a set period due to legal obligations.
Right to Data Portability
You have the right to receive the information you have provided in a structured, machine-readable format.
Right to Object to Processing
You have the right to object to the use of your information for marketing communications or profiling purposes.
Right to Withdraw Consent
You have the right to withdraw your consent at any time for any information processed on the basis of your consent.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible. In some cases it may not be possible to fulfil a request in full due to legal obligations or the need to prevent fraud.
Protection of Minors
q111 is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is in place during the account registration process, and if any account holder is found to be a minor, their account will be closed immediately and the collected information will be deleted.
If a parent or guardian believes their child has created an account on our platform, please contact us immediately at [email protected].
Policy Changes and Updates
q111 may review and update this Privacy Policy from time to time. If any significant changes are made, we will:
- Update the date at the top of this page.
- Notify registered users by email or via a notification on the platform.
- Request consent again in the case of important changes.
Continued use of the platform after an update will be considered acceptance of the new policy. We recommend you review this policy regularly.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy, please do not hesitate to contact us. Our team provides support in both Bengali and English.